Technical Support
Help getting two phones on the same Wi-Fi to work as a private baby monitor.
BabyCam has no cloud account. Discovery, pairing, and live video happen only on your local Wi-Fi. Most problems are network, permission, or “keep the Baby app in the foreground” issues.
How it works
- Install BabyCam on two phones connected to the same Wi-Fi.
- On the crib phone, choose Baby. Keep the app open with the screen on.
- On your phone, choose Parent and scan the pairing QR code.
- Watch the live view. One Baby phone can pair with several Parent phones.
iOS does not allow camera capture in the background. Leave BabyCam in the foreground on the Baby device.
Devices cannot find each other
- Confirm both phones are on the same Wi-Fi network, not cellular or a guest network.
- Disable AP isolation / client isolation / “guest mode” on the router. Isolated clients cannot see each other.
- Allow Local Network (iOS) and nearby / Wi-Fi related permissions (Android) when the system asks.
- Keep both devices awake and the app open while pairing.
- Try toggling Wi-Fi off and on, then open BabyCam again.
No video, black screen, or pairing QR fails
- Grant camera (and microphone on Baby) in system Settings for BabyCam.
- On Parent, allow camera so the QR scanner can work.
- Refresh the QR code on Baby if it expired, then scan again.
- Unbind and re-pair if a device was reset or reinstalled.
Sound, cry alerts, and Premium
- Live audio follows the video stream on the same local network.
- Parent-side AI cry detection, sleep trends, and cry recordings are BabyCam Premium features. Start a trial or restore purchases on the paywall.
- Subscriptions are billed by Apple or Google. Manage or cancel in your App Store or Google Play account settings. Use Restore purchases after reinstalling.
- Allow notifications on Parent if you want alerts when the app is not in view.
Heat, battery, and screen
Continuous camera + encoding on the Baby phone can warm the device. Use a charger, avoid covering the phone, and lower video quality in monitor settings if needed. Dim screen is available to reduce light in the nursery.
Subscriptions, refunds, and billing
We do not process payments. For charges, trials, and refunds, use Apple Support or Google Play support for the account that bought BabyCam Premium.
Privacy
Video stays on your LAN. See the Privacy Policy for what the app accesses and stores on device.
Contact
Include your phones’ OS versions, whether Baby or Parent fails, and whether both devices are on the same Wi-Fi: GitHub Issues